Frequently Asked Questions

Frequently Asked Questions

General Questions

What is a Perimeter Intrusion Detection System (PIDS)?

A: A PIDS is an integrated security system using sensors, alarms, and monitoring to detect unauthorised access or intrusion attempts along a facility’s perimeter. Our systems provide 24/7 detection and real-time alerts, creating an invisible security barrier around your property.

A: We bring 20+ years of specialised expertise in high-security environments, CPNI/NPSA certifications, security-cleared installation teams, and a proven track record with Critical National Infrastructure. Our commitment to customisation, reliability, and long-term partnership sets us apart.

A: Yes. Some of our perimeter detection systems are CPNI/NPSA certified. This means they meet the highest security and reliability standards for government, military, and protected infrastructure installations.

Technical & Installation Questions

How long does installation typically take?

A: Installation timelines vary based on facility size, perimeter length, and system complexity. Small installations may take 3-7 days; large CNI deployments may require several weeks. We’ll provide a precise schedule during the initial consultation.

A: We work closely with your team to minimise disruption. Installation can be phased, scheduled during low-activity periods, and coordinated around your operational requirements. Many of our clients maintain normal operations throughout deployment.

A: Absolutely. Our systems are designed for seamless integration with CCTV, alarm systems, access control, and monitoring centres. We’ll assess your current infrastructure and ensure full compatibility.

A: Our installation teams use non-invasive mounting techniques that preserve fence integrity. Sensors are typically installed via clamping or bracket systems that don’t require drilling or major modifications to existing structures.

Support & Maintenance Questions

What kind of ongoing support do you provide?

A: We offer 24/7 technical support via phone, email, and on-site visits. Scheduled maintenance inspections keep systems operating at peak performance. We also monitor system health proactively and provide performance reports.

A: Quarterly inspections are standard for most installations. Maintenance frequency may increase in harsh weather environments or high-activity zones. We’ll establish a customised maintenance schedule during commissioning.

A: During commissioning, we calibrate threshold sensitivity to your facility’s specific environment, accounting for wind, wildlife, vegetation, and weather. Our Flex Line system has industry-leading false alarm rejection rates.

A: We offer rapid replacement protocols. Critical components are often kept in stock for emergency dispatch. Our goal is to restore full system functionality within 4-24 hours, depending on the failure type.

Pricing & Commercial Questions

How much does a PIDS installation cost?

A: Costs vary significantly based on perimeter length, terrain, system complexity, and customisation. Small installations start around £15,000; large CNI projects can exceed £500,000. We provide detailed, transparent quotes after site assessment.

A: Yes. We work with clients on flexible payment arrangements, phased installations, and can discuss options with your procurement team. Contact us to explore solutions that fit your budget.

A: Standard packages include 24/7 phone support, quarterly maintenance, emergency response, performance reporting, and component replacement guarantees. Premium packages add extended response times, priority scheduling, and advanced analytics.

Compliance & Security Questions

Are your installation teams vetted and security cleared?

A: Yes. All our installation and service teams undergo rigorous security vetting and are required to hold appropriate clearances. This ensures confidentiality and integrity for high-security deployments.

A: We are Constructionline certified, and SafeContractor approved. These certifications reflect our commitment to electrical excellence, health & safety standards, and public sector compliance.

Yes. As security regulations and threats evolve, we provide system upgrades, firmware updates, and component replacements to maintain compliance and effectiveness. Your system grows with your needs.

Latest Insights